Terms and Conditions
Last updated: October 2026
1. About the Service
Telehealth Services Australia Pty Ltd (ABN 71 634 157 190) ("Physician-Enabled Patient Therapies", "we", "us") operates a private telehealth health optimisation service. The service is provided exclusively by AHPRA-registered practitioners and is subject to Australian health law and regulatory standards.
By using our service, you agree to these Terms and Conditions. Please read them carefully.
2. Nature of Service
Physician-Enabled Patient Therapies is a health optimisation service, not an emergency or acute medical service. If you are experiencing a medical emergency, call 000.
Our service does not guarantee any specific treatment, prescription, or clinical outcome. All treatment decisions — including whether any prescription is appropriate — are made solely by the treating AHPRA-registered practitioner based on your individual clinical assessment.
3. Membership Fees and Billing
Membership fees are billed quarterly in advance. Fees are clearly disclosed on our Pricing page and are not covered by Medicare or private health insurance.
Pathology costs may apply separately. Medications, if prescribed, are billed at pharmacy retail price. Telehealth Services Australia does not add any markup to medication costs.
4. Cancellation
You may cancel your membership at any time by contacting us. Access continues until the end of the current billing quarter. No refund is provided for partially used quarters. We reserve the right to terminate your membership if you breach these terms.
5. Your Responsibilities
You must provide accurate, complete, and up-to-date health information. You must not misrepresent your identity, health history, or the identity of any healthcare professional. You must not share access to the Prescriber Portal if you are not a registered Australian prescriber.
6. Limitation of Liability
To the maximum extent permitted by law, Telehealth Services Australia Pty Ltd is not liable for any clinical outcome, including outcomes arising from treatment decisions made by the treating practitioner. Nothing in these terms limits any rights you may have under the Australian Consumer Law.
7. Governing Law
These terms are governed by the laws of Australia. Any disputes are subject to the exclusive jurisdiction of Australian courts.